Senior ServiceNow System Administrator and Release Lead

Senior ServiceNow Administrator and Release LeadRemote Grant Leading Technology is seeking a Senior ServiceNow Administrator and Release Lead to provide technical leadership, architecture, system administration, technical governance, integration oversight, release management and sustainment support for ServiceNow and Nuvolo solutions in a federal environment.

This role serves as a senior technical resource for the FAA FRAMES platform and is responsible for maintaining platform stability while ensuring incident fixes, enhancements, integrations, and technical solutions follow approved architecture, design, configuration, and release standards and support evolving business requirements.

The position provides hands-on ServiceNow/Nuvolo administration while establishing technical standards, providing architectural guidance, mentoring development resources, and supporting knowledge transfer and continuity of the FRAMES environment.

This position is remote, and the standard hours are 8:00 a.m.

to 5:00 p.m.

EST.

Responsibilities: ServiceNow / Nuvolo Administrator and Technical Governance Lead ServiceNow/Nuvolo administration (configure/administer/enhance), platform configuration, maintenance, monitoring, and technical readiness for FAA FRAMES Serve as senior technical control point for solution architecture, system design, code/configuration review, integrations, and platform standards Review and approve architecture, technical designs, code, configurations, integrations, and deployment packages to ensure alignment with approved architecture, security, maintainability, and best practices Administer users, groups, roles, access controls, system properties, scheduled jobs, notifications, application configurations, certificates, and related platform settings Review integration designs and integration control documents (ICDs); and provide technical oversight for upstream/downstream interfaces, REST APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled interfaces Monitor platform health, troubleshoot complex application/integration/configuration issues, and lead root-cause analysis for significant incidents and recurring problems Establish and enforce architecture / technical design, development, configuration, code-review, documentation, and platform-governance standards Provide architectural guidance, technical estimation, solution planning, oversight and mentoring to developers while performing hands-on development for complex troubleshooting or critical remediation, as needed Work with Nuvolo Technical Account Management to assess existing platform configurations, and to identify technical debt, undocumented dependencies, unnecessary customizations, security / performance concerns, and opportunities for improvement Lead knowledge retention (e.g., documentation) and knowledge transfer covering architecture, configuration, integration, dataflow, and operational documentation Follow and enforce GLT and client standards for securit...