Asset Protection Agent - Capitol Hill

Title: Asset Protection Agent

Department: Asset Protection / Loss Prevention

FLSA Status: Salaried Non-Exempt

Reports to: Area Asset Protection Manager

Supervises: N/A

Salary Range: $46,000 - $56,000 / yr

Location: Capitol Hill Goodwill with regular travel between stores within Seattle.

About the Position

The Asset Protection Agent is responsible for assisting the Area Asset Protection Manager with Loss Reduction, Security, and Safety related issues at an assigned location or geographic area.

At the direction of the Asset Protection Manager, Agents actively seek to prevent loss of organizational assets from both internal and external causes.

The Asset Protection Agent detects, investigates, and deters individuals attempting to misappropriate organizational assets, writes clear, concise and timely reports, communicates and trains AP programs, conducts AP and Safety audits, and serves as occasional liaison with local law enforcement.

Essential Functions and Responsibilities include the following.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.


* Develop and maintain effective working relationships with other stakeholders inside and outside the company.


* Consistently demonstrate excellent verbal and written communication skills.


* Demonstrate sound decision making skills and consistently demonstrate the ability to remain calm under stressful conditions.


* Effectively protect the company from losses due to external and internal causes.


* Effectively utilize CCTV, sales floor activities, and other tools to identify, monitor, and deter shoplifters, ticket-switchers, and others in a safe, legal and ethical manner.

Write and submit clear and concise reports no later than 24 hours following incidents.


* Perform physical security checks as assigned.


* Promptly report any non-productive detentions to the assigned Area Asset Protection Manager.


* Appropriately respond to duress, fire or burglar alarms as requested.


* Conduct and document assigned operational compliance and safety audits in a timely manner.


* Assist with the installation, maintenance, and troubleshooting of CCTV, Alarm, and Access Control equipment.


* Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.


* Other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:


* High School diploma or equivalent.

Some college or veri...