Office Support Clerk

Position Summary

The Office Support Clerk provides clerical support in assigned office in accordance with Company Guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Answers incoming telephone calls; routes call to appropriate staff member; documents and distributes messages accordingly.


* Greets visitors to the reception area and directs to appropriate staff; coordinates appointments as necessary.


* Responds to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.


* Maintains lobby and reception area in an organized and professional manner.


* Performs clerical duties such as filing, preparing documents, photocopying, scanning, faxing, collating, or performing data entry as needed.


* May assist mail handling depending on location needs.


* Performs other duties as assigned.

Minimum Qualifications


* High school diploma or equivalent.


* Six months of experience working in an office environment.


* Solid organization skills with strong detail orientation.


* Ability to communicate clearly and professionally, both verbally and in writing.


* Strong work ethic and the ability to work effectively in a team environment.


* Highly developed sense of integrity and commitment to customer satisfaction.


* Ability to follow standard operating procedures.


* Basic PC skills, including MS Word and Excel.


* Able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion.

Preferred Qualifications


* Prior multi-line telephone experience strongly preferred.



*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.

Duties, responsibilities and activities may change at any time with or without notice.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com , and we would be happy to assist you.

Zenith American Solutions

Real People.

Real Solutions.

National Reach.

Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their...