Customer Complaint Management Engineer

Join our Customer Complaint Manager focused on Problem to Prevention.

You'll play a critical role in identifying quality issues, driving root cause analysis, and implementing solutions that protect customer safety and enhance product excellence.

Responsibilities:


* Continuously listen to Voice of Customer and the feedback from CSLD related to his perimeter.


* Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented


* Ensure a reliable process is operating to solve customer complaints fast and effectively


* Be the reference of the plant for I2P process as "I2P Champion"
Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest


* Ensuring and executing Busway products


* Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them


* Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers


* Ensure that customer complaint leads to Robustness program update (PCP, FMEA,...)


* Lead execution of containment actions for known problems


* Monitor and analyze feedbacks coming from Customer Voice tool to proactively define a complete action plan to improve customer satisfaction


* Is also responsible to deal with complaints generated by other Schneider entities to the plant


* In case the Plant is also an Expert Center:
Manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performed


* Produce the Expert Assessment reports on time at the Quality level expected by the customer

What qualifications will make you successful:



* Bachelor's Degree in Industrial, Mechanical, or Manufacturing Engineering preferred


* Strong Quality, Industrial and/or Manufacturing Engineering background


* Must have experience with Busway


* Application of Lean and Six Sigma techniques, statistical methods


* Mechanical aptitude highly desired


* Ability to lead and interact with others in a collaborative environment is a must

What's in it for me?


* Meaningful work that directly impacts customer safety and product quality


* Career development opportunities with technical training and mentorship


* Collaborative culture that encourages innovation and continuous learning


* Exposure to diverse quality challenges that will expand your technical expertise

Bring your problem-solving skills to a team committed to excellence - we're excited to meet you!

At Schneider, we believe that every employee is a talent who deserves equal opportunities.

This means you matter.

Every individual needs to feel valued, supported, and treated fairly to do their best work.

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We value you".

It's more than just pay and benefits- it's ...