Global Director of Infrastructure, Operations, and Security

POSITION PURPOSE

The Global Director of Infrastructure, Operations, and Security is a senior leadership role responsible for the reliability, scalability, resilience, and protection of the company’s global technology environment.

Reporting directly to the Global Vice President, Chief Digital & Information Officer, this leader will own global infrastructure, IT operations, cybersecurity execution, service reliability, and operational risk management across all regions.

 

This individual will lead a geographically distributed team of engineers, architects, operations and security professionals, partnering cross-functionally with business leaders to align technology capabilities with strategic objectives.

The successful candidate must bring prior hands-on and leadership experience in cybersecurity and demonstrate the ability to lead in complex global environments with accountability, urgency, and a strong business-first service mindset.

 

PRINCIPAL ACCOUNTABILITIES

 

Infrastructure & Global Operations


* Lead the global strategy, architecture, and operations for enterprise infrastructure across cloud, data center, network, endpoint, identity, and collaboration platforms.


* Establish and enforce global standards for system reliability, availability, performance, monitoring, incident response, and service recovery for business-critical services.


* Lead capacity planning, disaster recovery (DR), and business continuity planning (BCP) programs across all regions.


* Oversee 24/7 global IT operations, including service desk, infrastructure operations, major incident management, escalation frameworks, and operational communications.


* Drive automation initiatives to improve deployment velocity and reduce operational toil.


* Manage enterprise network architecture, including SD-WAN and zero-trust access across global offices.

Cybersecurity, Risk & Resilience


* Serve as the senior operational leader for cybersecurity, ensuring security priorities are embedded into infrastructure, operations, architecture, and service delivery decisions.


* Design and implement a comprehensive security program spanning identity and access management (IAM), endpoint protection, data loss prevention (DLP), and threat intelligence.  Application-level governance, including SAP roles, profiles, and segregation of duties, is owned the by the Digital Applications & Product Delivery team.


* Own the enterprise Product Security program, ensuring secure-by-design principles, cybersecurity requirements, and risk management are embedded throughout the lifecycle of BAC products, connected systems, and emerging digital offerings.


* Own the enterprise AI Security program, ensuring the secure adoption, governance, and risk management of AI technologies, including protection against data leakage, model misuse, prompt injection, and emerging AI-related threats.


* Lead cybersecurity incident response readiness, security inciden...