HVAC Service Manager

HVAC Service Manager – Lead Our Elite Service Team at Samm's

Job Overview:

Company: Samm's Heating & Air Conditioning

Salary/Pay Rate: $75,000 - $115,000 per year (DOE) plus Performance Based Bonus

Location: Plano, TX (Onsite)

Job/Employment Type: Full Time

Project Scope: Residential and Commercial HVAC Service Department Leadership

Mandatory Licences & Certifications: EPA Universal, Registered with TDLR

The Opportunity:

You will lead the day-to-day operations of our service department, turning a talented group of technicians into a high-performing, customer-focused team.

This role offers the chance to shape department culture, mentor the next generation of HVAC talent, and directly influence the growth trajectory of a stable, family-founded company that's expanding across the DFW region.

Your leadership will be the driving force behind technician development, customer satisfaction, and departmental profitability.

How You Will Make an Impact:


* Run the day-to-day service operation through leadership, management, and accountability of the service department.


* Ensure service and maintenance technicians have the parts, tools, and information they need to complete their day efficiently.


* Recruit, hire, and onboard new technicians while training both new hires and existing team members.


* Host regular tech meetings and training sessions to keep the team sharp on techniques, products, and safety.


* Conduct weekly ride-alongs and one-on-one coaching sessions to drive individual technician growth.


* Handle customer complaints directly, resolving issues with professionalism and a solutions-first mindset.


* Review completed invoices for accuracy, quality, and adherence to company standards.


* Provide hands-on technical support to technicians facing complex diagnostic or repair challenges.

Required Qualifications & Experience:


* Valid EPA Universal certification required at the time of hire.


* Registered with TDLR.


* Proven professional experience as an HVAC technician, with prior lead tech, supervisory, or management experience strongly preferred.


* Demonstrated ability to train, coach, and develop technical staff.


* History of effective soft skills when working with clientele and resolving customer concerns.


* Possession of a valid driver's license with a clean driving record.

Preferred Qualifications & Experience:


* 5 or more years of dedicated residential or commercial HVAC service experience.


* Prior experience managing or supervising a team of technicians.


* Direct operational familiarity with the ServiceTitan platform.


* Experience with budgeting, departmental KPIs, or P&L accountability.


* Bilingual in Spanish is a plus!

Compensation & Benefits:


* 401(k) retirement savings program.


* Comprehensive medical, dental, and vision insurance packages.


* Bi-weekly pay cycle with competitive base salary and performance-based bonus...