IT IT Support Specialist

Liberty Resources is seeking motivated IT Support Specialist to join our team.

About Us:

Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere.

Our employees have passion around our values of excellence, integrity, diversity, self-determination, service, innovation and fiscal responsibility.

Our rapid growth is providing exciting opportunities in all areas of our organization.

Essential Job Functions 


* Provide timely in-office and remote front-line support for Windows computers, printers, mobile devices, peripherals, wireless and network connectivity, email, collaboration tools, and other assigned technology. 


* Receive, triage, document, route, and resolve incidents and service requests in Freshservice; maintain accurate notes, ownership, follow-up, and user communication through closure. 


* Use ConnectWise ScreenConnect to provide secure remote troubleshooting, assistance, and end-user guidance; escalate issues involving the remote-support platform itself when appropriate. 


* Configure, deploy, replace, and troubleshoot desktops, laptops, network printers, mobile devices, headsets, and related peripherals for employees and new hires. 


* Support Windows 11 endpoint provisioning and lifecycle activities using Microsoft Intune and Windows Autopilot, including device enrollment, Company Portal, approved application deployment, compliance troubleshooting, device resets, and common provisioning issues; coordinate configuration, policy, or engineering changes with endpoint administrators. 


* Support Microsoft 365 applications and related workflows, including Outlook, Teams, SharePoint, OneDrive, Forms, Lists, Planner, Loop, and other collaboration and productivity tools. 


* Assist users with Microsoft Defender notifications and security prompts, gather relevant information, coordinate remediation, and escalate suspected threats or security incidents; this role does not own security operations. 


* Support KnowBe4 security awareness activities, including user questions, training assignments, phishing simulation follow-up, remedial training coordination, basic reporting assistance, and program documentation. 


* Provide user support for Webex Calling, including softphone and headset troubleshooting, voicemail and basic calling features, user guidance, and escalation of call-flow, carrier, or platform issues to the telecom or vendor owner. 


* Perform basic Meraki dashboard-informed triage and client connectivity troubleshooting for wired and wireless issues, documenting findings and escalating firewall, switch, or network configuration changes to network administrators. 


* Provide application support for Keri Systems Client and Axis Camera Station, including client software troubleshooting, approved access or permission assi...