Manager Employment and Training Services

The Manager Employment and Training Services implements Implements strategy for Employment, Training, and Individual Placement and Support Services.

Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs

RESPONSIBILITY LEVEL:

Implements strategy for Employment, Training, and Individual Placement and Support Services.

Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs.

Maintains operating budget and manages expenses.

Communicates budgetary performance.

This includes support for program delivery of Workforce Training, Mission intake and outreach as well as support for the advancement of delivery infrastructure including process management, quality initiatives and training.

Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

PRINCIPAL DUTIES:

1.

Support advancement of program delivery infrastructure including project management, process management, outcome management to ensure quality services, continuous process improvement, and enhanced Mission impact and profitable growth for the company.

Manage Workforce Development activities to ensure quality for internal and external customers.

2.

Manage the caseload distribution and oversight of Employment, Training, and IPS services.

Provide case management support such as counseling, advocacy and assistance in problem solving and maintain appropriate client records, billing, monthly progress reports, job orders, case notes and retention reports.

3.

Lead and support the identification and development of new market opportunities and advancement of programs from conception to implementation in Employment Services, Training and Individual Placement and Support services.

4.

Communicate regularly and serve as a liaison with internal and external customers, funding sources and other agencies and community organizations.

5.

Market Goodwill programs through Mission Intake and Outreach area, transition and provider fairs, employer outreach, site visits, forums and other events to provide education on services and support business development activities throughout Goodwill.

6.

Support and Coordinate team integration activities and establish strong working relationships with other Goodwill departments, including Mission Services and Mission Operations to maximize outcomes and effective use of resources and advancement of Workforce Development strategic priorities.

7.

Conduct regular management audits of performance levels, space and equipment utilization, fidelity compliance and budgetary achievement of assigned service areas and projects.

8.

Investigate and keep current information and resources regarding labor market, employment trends, Americans with Disability Act (ADA) and other community and training resources.

9.

Monitor and report on a monthly basis program outcomes, success stories, and finan...