Implementation Specialist / Business Analyst

CityView: Implementation Specialist / Business Analyst

Reporting to the Manager of Professional Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation.

This is a fully remote position; however, travel to client sites across the U.S.

and Canada may be required.

What’s Your Impact:


* Delivering software solutions that help clients improve efficiency and service delivery.


* Streamlining workflows to help optimize client processes and responsiveness.


* Supporting local governments in enhancing services for their communities.

What You’ll Do:


* Business analysis: Define and document customer business requirements; interpret and apply the information within project scope.


* Process mapping: Analyze client requirements and translate them into functional specifications aligned with CityView-defined processes.


* Gap analysis: Identify gaps between client needs and out-of-the-box system capabilities.


* Discovery: Facilitate discovery sessions to document business requirements, use cases, and pain points.


* Software configuration: Configure workflows, business rules, and system settings to support and streamline customer business processes.

This role focuses on software configuration and business process enablement rather than software development.


* Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.


* Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions.


* Software specialist: Develop expertise in CityView functionality and capabilities to support clients and identify enhancement opportunities.


* Client service: Provide exceptional customer service and support clients throughout the implementation lifecycle.


* Internal engagement: Work with cross-functional teams including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists.

A Day In The Life:


* Receive project assignments and priorities from the Project Manager.


* Work on assigned tasks:
+ Engage with clients.
+ Gather and validate client data requirements.
+ Configure, test, and validate software solutions.
+ Deliver solutions to clients.
+ Action client feedback.
+ Provide project status updates and maintain internal tracking systems.

What We’re Looking For:


* A highly focused and accountable individual.


* Ability to manage competing priorities and work effectively in a changing environment.


* Experience and/or knowledge of local government business processes.


* 5+ years of experience with software configuration, business process analysis, and/or end-user...