Mortgage Administrator

SALARY RANGE:  $24.13 – 26.73 / hour

PRIMARY RESPONSIBILITY:

The Mortgage Administrator is a hybrid administrative sales support and marketing coordination role responsible for providing daily support to the Residential Mortgage Manager (RMM) and residential mortgage sales team (MLOs).

The position serves as a central resource for department administration, marketing and event coordination.  The Mortgage Administrator will provide high-level customer service and assist with special projects and departmental initiatives as needed.

ESSENTIAL FUNCTIONS:


* Administrative and Executive Support:
+ Perform general daily administrative support functions for the RMM and MLOs, including scheduling and organizing activities, conferences, meetings and appointments.
+ Assist in managing the RMM schedule and coordinate meeting logistics, agendas and follow-up items as requested.
+ Type, format and design general correspondence, presentations, reports and other department documents.
+ Process invoices, prepare the RMM monthly expense report, and assist with departmental budget and expense documentation as requested.
+ Order and maintain departmental supplies, promotional items and approved marketing materials.


* Marketing and Sales Support:
+ Provide day-to-day marketing support to MLOs and coordinate mortgage marketing requests with the Marketing team and approved outside vendors.
+ Assist with the development, coordination and distribution of approved flyers, presentations, email campaigns, newsletters, realtor materials, product announcements and other sales collateral.
+ Maintain current MLO bios, headshots, contact information, websites, approved marketing materials and other sales profile information.
+ Maintain a mortgage marketing and content calendar and coordinate social media content requests, sponsorships, campaigns and product communications.


* CRM and Referral Management:
+ Partner with the Marketing team to manage the CRM tools, including contact lists, referral sources, campaigns, follow-up activities and other CRM functions.
+ Maintain accurate realtor, builder, attorney, financial advisor and other strategic partner data within applicable systems.
+ Assist with automated customer and referral-partner communication campaigns and help maintain CRM data integrity.
+ Manage existing Marketing Services Agreement (MSA) relationships, including coordinating required supporting documentation and ensuring timely submission of documentation and payment in accordance with approved agreements and Bank procedures


* Management Reporting and Analytics:
+ Track marketing initiatives, sponsorships, campaigns and events to help management evaluate activity, follow-up, lead generation and return on investment where measurable.
+ Obtain and compile additional information, as needed, to ...