Executive Director, Product Management - Home Lending Product & Transformation

Transform the future of Home Lending with the power of AI-where your vision and product leadership will help deliver a faster, more automated experience for Chase customers.

The Home Lending Product Transformation team is responsible for delivering a re-imagined experience for our Chase customers, through a faster, more automated home lending ecosystem.

As an Executive Director of Product Management for Home Lending Product and Transformation, you will define the outcomes that matter and deliver AI-powered capabilities to achieve them-accelerating idea-to-impact while raising quality and speed.

You will partner closely with engineering, design, and business leaders, remove blockers, and lead a culture of experimentation and continuous improvement.

The ideal candidate will be an AI builder with a proven track record of shipping agentic, LLM-powered solutions and the product judgment and leadership to set a higher bar for execution.

This is your opportunity to make a lasting impact and help us set new industry standards.

Job responsibilities:


* Raise the bar by establishing a prototype-first delivery model: use firm-approved tooling and light coding to build interactive agentic prototypes that compress design/engineering cycle times and accelerate alignment.


* Define and prioritize the product backlog to maximize customer and business value; translate strategy into clear, measurable outcomes and sequenced delivery plans at enterprise scale, with a focus on reducing cycle time.


* Translate requirements into crisp functional specifications (process flows, business rules, data definitions, acceptance criteria) that engineering can implement with minimal rework; incorporate platform/integration dependencies and technical constraints transparently so sequencing reflects real delivery complexity.


* Design and deliver agentic experiences across multiple modalities and channels (in-app chat, SMS, RCS, and outbound/inbound voice), ensuring consistent outcomes and clear human handoffs/escalations.


* Define agent operating boundaries and guardrails (permitted actions, tool access, context scope, escalation rules, stop conditions) to ensure predictable behavior within enterprise standards.


* Establish prompt refinement and optimization practices: continuously develop, test, and tune system prompts/instructions and few-shot examples; improve quality, token efficiency, and response latency through disciplined iteration.


* Identify and deliver opportunities to create organizational value by leveraging technology, data, and customer insights to reimagine products, accelerate outcomes, and foster continuous improvement.

Own data/integration thinking end-to-end (source-to-target mappings, data contracts, reconciliation checks) to ensure solutions work reliably across systems and channels.


* Lead quick and comprehensive discovery and usability testing; run rapid experiments (Minimum Viable Products/A-B tests) to validate a...