Cash Equities Client Services Manager - Vice President

Summary

Join JPMorgan Chase's North American Cash Equities Client Services team (JPMorgan Securities LLC), the primary point of contact for Institutional Asset Managers and Hedge Funds executing with our global equity trading desks.

As a Vice President / Client Service Manager III, you will lead a high-performing client service team responsible for monitoring the successful transmission of client equity trades from trade booking through allocation, confirmation, settlement, and post-settlement controls.

You will combine deep understanding of equity markets and the trade lifecycle with exceptional client service, strong control discipline, and a continuous improvement mindset.

You will partner closely with Sales Traders, Clients, Service Providers, Operations, Technology, and Control Management to resolve complex breaks, minimize fails and operational risk, and modernize workflows through data, automation, and process excellence.

Job Responsibilities


* Lead and develop a client service team supporting institutional Cash Equities clients, ensuring a consistent, high-quality, "first call" client experience and timely resolution of trade-related inquiries and escalations.


* Own day-to-day oversight of the equity trade lifecycle (trade capture/booking, allocations, confirmations, matching, settlement, and post-settlement), ensuring breaks are identified early and resolved with strong root-cause discipline.


* Drive best-in-class allocation support (including accuracy, timeliness, and exception management), partnering with Sales Trading and clients to improve allocation quality and reduce downstream operational friction.


* Manage and enhance daily controls (control reports, exception queues, break management routines, fails metrics), ensuring issues are escalated appropriately and remediation is tracked to closure.


* Lead fails management strategy (break resolution, trade repair, preventative action plans) and champion straight-through processing improvements to reduce manual touchpoints and operational risk.


* Leverage data and analytics to identify trends (recurring breaks, client behaviors, process bottlenecks), quantify impact, and prioritize improvements that enhance client outcomes and operational efficiency.


* Partner with Technology and stakeholders to deliver process automation and workflow enhancements; define requirements, support testing, and ensure changes improve control posture and client experience.


* Foster strong internal partnerships across Sales Trading, Operations, Control Management, Compliance/Risk (as applicable), and external service providers to deliver timely outcomes and influence effective change.


* Act as a senior escalation point for complex client and operational issues, applying advanced conflict management and stakeholder influence to drive resolution while protecting client relationships and firm standards.

Required Qualifications, Capabilities, and Skills


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