Desk Clerk - Hotel Berry

ABOUT QUALITY MANAGEMENT GROUP: We manage communities and living spaces that residents are proud to call home.

We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction.

Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

POSITION SUMMARY Monitors traffic in and out of the building, communicates with tenants, visitors, staff, and vendors.

Answers the phone and takes written messages, handles building and resident situations and emergencies, writes end of shift reports and incident reports, puts mail in resident mail slots and gives mail to residents, writes work orders, adheres to policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

The Desk Clerk reports to the Community Manager and takes an active role in working with the Community Manager to provide superior customer service to both existing and prospective residents through their daily interactions with both internal and external customers.

RESPONSIBILITIES Answer telephones, direct calls, and take messages.Log communications, building activity including violations of the House Rules & Visitor Policy or any other pertinent building/policy requirements.Complete incident reports to record unusual building activity, such as when emergency services are involved, violation of policies, complaints, among other types of incidents.

Contact Property Manager as needed.Respond to emergencies by calling the appropriate emergency service, (i.e., police, ambulance, fire department) and act as a resource in emergency situations.

Report emergencies immediately to Property Manager.Inform visitors of the visitor policy, accept appropriate ID and sign visitors in and out.Promote compliance of building policies including communicating denial of entry to visitors who are determined by management to have violated the rules.Request assistance in difficult situations by calling the appropriate on-call staff person.Be courteous and professional with residents and their guests while maintaining appropriate (professional) boundaries.Maintain a neat, clean and organized work environment.Assist in office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties that may be assigned by management.Perform all other related duties such as attending staff and training meetings.Fill in as requested when other desk clerks are absent.

Other duties Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employees home.This position may require the availability to work nights, weekends, and occa...