Lead, DCR Application Analyst-Medallia

We are seeking a highly skilled Senior eCommerce Analyst with 3-5 years of experience working on Adobe Commerce (Magento), including exposure to marketplace and multi-seller models.

The ideal candidate understands catalog operations, seller onboarding, pricing workflows, order routing, settlement processes, and multi-system integrations.

This role bridges business, product, engineering, and operations teams to deliver scalable marketplace and eCommerce capabilities.

What will you do?


* Build and maintain software systems and applications that address complex business and customer needs


* Write, test, and deploy code while ensuring scalability, security, and performance standards


* Provide technical guidance and mentorship to team members on challenging problems


* Collaborate with cross-functional teams to deliver solutions aligned with compliance and quality standards

What are the key skills we are looking for?


* Configure Adobe Commerce modules: Catalog, Pricing, Inventory, Promotions, Checkout, Payments, and Taxes.

- Work with marketplace extensions (Webkul, Mirakl connectors, CedCommerce) to support multi-seller functionality.

- Manage seller onboarding, verification, catalog ingestion, product approvals, and performance tracking.

- Define and document processes for seller payouts, commissions, settlement rules, and split orders.

- Conduct business requirement analysis and convert them into user stories, BRDs, and process flow diagrams.

What's in it for me?

Collaborate with product, engineering, design, QA, and marketplace operations teams.

- Troubleshoot catalog mismatches, inventory sync issues, and multi-seller order routing discrepancies.

- Support PIM, ERP, OMS, search, payments, and marketing tool integrations.

- Create and execute UAT test cases for marketplace flows including seller onboarding, order splitting, and refunds.

- Analyze marketplace performance using GA4/Adobe Analytics and recommend funnel optimizations.

What qualifications will make you successful?


* Strong problem-solving skills with the ability to navigate ambiguous technical challenges


* Excellent communication and collaboration abilities across technical and non-technical teams


* Experience coaching and reviewing the work of other engineers


* Ability to work independently while maintaining high standards for quality and compliance

What qualifications will make you successful?

3-5 years of functional experience with Adobe Commerce (Magento).

- Hands-on experience with marketplace implementations and multi-seller models.

- Strong understanding of eCommerce flows: catalog, pricing, inventory, promotions, checkout, shipping, and returns.

- Ability to write BRDs, FRDs, user stories, and acceptance criteria.

- Knowledge of REST/GraphQL concepts and data mapping for integrations.

- Proficiency in debugging seller catalog issues, price mismatches, and split-order scenarios.

- Exp...