Account Manager, Contract Manufacturing

About Us: Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin.

With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience.

By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers--first and fast.

Our brand portfolio includes Victor Allen's®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line.

We are passionate about beverages - and about building a team that's just as energized.

We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values: Position Overview: The Account Manager, Contract Manufacturing owns the relationship and commercial performance for a portfolio of key contract manufacturing accounts.

As the primary point of contact between the customer and internal operations, this role translates customer needs into aligned production, quality, and delivery outcomes while identifying opportunities for account growth.

Success requires strong customer relationships, close coordination with operations, quality, and planning teams, and a consistent record of delivering superior service alongside revenue and margin targets.

Travel Requirement: Travel is required based on customer needs and business objectives.

Responsibilities: · Relationship Management -- Serve as the primary point of contact for assigned accounts; build trusted, unilateral relationships with customer stakeholders; run regular business reviews to align on performance, priorities, and upcoming needs.

· Forecasting -- Own the demand forecasting process for each account, collaborating with the customer and internal planning/supply chain teams to ensure production schedules and capacity align with projected volumes; flag and resolve forecast variances proactively.

· Material & Inventory Management -- Monitor raw material and finished goods inventory levels against customer requirements and safety stock targets; partner with procurement and planning to prevent stockouts, excess inventory, and obsolescence risk.

· New Item Expansion -- Lead the commercial process for new product introductions and line extensions within existing accounts, coordinating specs, costing, and timelines with R&D, quality, and operations to bring new items to market on schedule.

· Quality Management -- Act as the customer's escalation point for quality concerns; partner with the quality team on complaint resolution, corrective actions, and audit readiness; ensure customer specifications and compliance requirements are consistently m...