Customer Success Manager - Baltimore

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Conducts all relevant project management activities for various kinds of service projects with internal focus to meet respective project goals in terms of time, cost, and quality.


* Service Area - Johns Hopkins, Baltimore


* Shift Requirements after onboarding/training for this role:M-F, 8:00 AM - 5:00 PM

This is a role well suited to an ambitious professional, looking for the next step in their career.

As aCustomer Success Manager you will be responsible for:


* Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners


* Communicates information between customer and Siemens stakeholders (Sales & Service)


* Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources.

Communication to assigned accounts is an essential part of this activity.

In addition, provides the sales team with regular updates


* Analyzes Preventive Maintenance (PM) and Update Instruction (UI) activity for all FLs at assigned sites and communicates directly with Customer Call Center (CCC) and CSE resources to deliver 100% compliance


* Acts as liaison between Siemens service team and accounts in-house service (Biomed/Clinical Engineering)


* Conducts billing validation, oversees the Purchase Order (PO) process (to include creation and approval request for vendor services) and performs any other service-based administrative activity


* Manages escalations between internal and external service providers

This position may suit you best ifyou are familiar withwhat is below,and would like todo develop your career with Healthineers


* Establishes and maintains close working relationships with the customer, local Service Operations Manager (RSM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources


* Understands the organizational structure of assigned accounts business, along with that of the Siemens service and sales support teams


* Is the "Voice of the Customer"


* Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations


* Supports all aspects of service delivery and daily operations

Required skills to have for the success of this role


* BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred


* Minimum of 3 years professional experience with a backgrou...