Institutes Customer Experience Manager

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Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
External Customer/Product Training

Job Category:
Professional

All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Institutes Customer Experience Manager, located in Raynham, MA; West Chester, PA or Palm Beach Gardens, FL

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months , subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required , regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview

The Institutes Customer Experience Manager plays a key role in shaping and delivering high-quality education experiences for healthcare professionals and customers.

This people manager role focuses on designing and optimizing the end-to-end customer experience journey, ensuring that Institutes programs drive meaningful engagement, satisfaction, and long-term loyalty.

The position oversees cross-functional teams supporting customer experience, conference coordination, AV and graphic design services and partners with facility management, security, catering, and site operations across locations.

The Customer Experience Manager drives continuous improvement initiatives, space utilization strategies, operational planning, service excellence standards, and customer satisfaction metrics while ensuring alignment with DePuy Synthe...