Account Executive (Remote: North Carolina)

Account Executive (Remote: North Carolina)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Account Executive is a highly motivated, dynamic, service-oriented individual responsible for building and maintaining strong professional relationships with Vitu clients.

The Account Executive will provide training, consultation, and support on all state regulations and practices related to vehicle titling and registration.

The AE is the face of Vitu and the voice of the customer.

This role supports clients throughout North Carolina. 

Key Responsibilities


* Building customer relationships:
+ This includes Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
+ Act as client advocate for all products and services



* Deliver the highest level of customer service (white glove) to the dealer:
+ Prompt response to phone calls and emails
+ Problem resolution and troubleshooting
+ Being proactive in identifying and communicating needs
+ Arriving on time for scheduled appointments
+ Appropriate escalation and reporting of issues, including ownership and follow-up
+ Continual and follow-up training on an as-needed basis
+ Provide backup phone coverage during business hours and after-hours support on a rotational basis



* Deliver value by:
+ Proactive reporting and issue analysis
+ End-of-month financial reporting
+ Monthly review of volume
+ Regular review and action of all utilization dashboards
+ Ensure State compliance in all related areas
+ Managing Administrative duties as delegated by DMV

 

Minimum Qualifications and Experience 


* DMV OR Dealership Title & Registration experience


* Excellent communication, retention, and training skills


* Troubleshooting and problem-solving skills are a must


* Strong writing skills, and attention to detail


* Must be familiar with various DMS systems used by Vitu clients


* A clean driving record and current State driver’s license is required


* Knowledge of State regulations pertaining to registration processing


* Experience with Chrome and Firefox configurat...