Senior Technical Writer, Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in JP Morgan Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Partner with a team of Technical Writers focused on payment product documentation.


* Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements.


* Participate in product development meetings to gain a deep understanding of new features and enhancements.


* Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences.


* Create, format, and maintain complex technical documentation, applying advanced features including styles, templates, cross-references, table of contents generation, and section management.


* Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents.


* Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness.


* Support all controls and compliance requirements and ensure that all pre- and post-launch conditions are met to release documentation on time.


* Provide feedback and suggestions for improving current content and develop innovative methods for improvement.


* Stay current with industry trends and best practices in technical writing, accessibility, and documentation.

Required qualifications, capabilities, and skills



* 3+ years of experience writing complete and complex technical content.


* Superb written communication skills, with strong attention to detail and accuracy.


* Advanced proficiency with Microsoft Word and Adobe Acrobat Pro, including creation and management of complex documents, templates, styles, and accessibility compliance.


* Experience creating WCAG 2.x accessible documentation for public-facing developer, technical, or enterprise content.


* Firm understanding of SDLC/PDLC (systems/product development lifecycle).


* Understand user experience and content optimization principles across channels.


* Strong collaboration skills and experience working in cross-functional teams.


* Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.


* Ability to read and interp...