Memory Care Director - Rio Rancho, NM

Description:
Arbor Administrator

Status: Full-time

Location: Avamere at Rio Rancho; 1000 Riverview Drive; Rio Rancho, NM 87124

Apply at www.TeamAvamere.com

Job Summary

Responsible for the facility's community relations, resident and resident family engagement and connection, financial performance, and regulatory compliance.

Creates and executes the business plan and develops the team to become a preferred senior living facility in the market, while growing revenue and profitability in partnership with the facility team.

Creates an inclusive community culture that provides high-quality resident experiences and care and engages residents, families, and associates.

Essential Duties and Job Responsibilities


* Responsible for all operations within the independent, memory care and or assisted living facility, interacting with staff and residents, prospects, or their family members or representatives, as necessary.


* Develops and implements business plans to become a preferred facility in the local market and creates, analyzes, and executes annual operating budgets; manages community performance against goals; sets plans to improve or maintain resident quality care and financial standards.


* Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture.


* Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues.

Holds department leaders accountable for department performance.


* Provides training and mentorship to leaders and staff as needed.


* Ensures the facility maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable state and federal regulations.


* Supports department leaders to attract, develop, engage, and retain staff in accordance with Ovation policies and procedures.


* Responsible for ensuring new hires and current staff are appropriately trained and developed to meet the needs of residents.


* Reviews promotions, development plans, disciplinary actions, and termination decisions, ensuring consistency in the selection and retention of quality staff.


* Analyzes trends and implements strategies to reduce turnover and increase retention.


* Builds a high degree of resident satisfaction and retention.


* Responsible for maintaining positive resident relations and is accessible and approachable to residents and their families.


* Proactive in solving resident problems and resolving issues.

Lead efforts to leverage satisfied residents and families to grow community occupancy.


* Administers resident satisfaction and other surveys and works with department leaders to create plans to address opportunities for improvement in resident satisfaction, experience, and engagement.


* Ensure a collaborative relationship with the Director of Health Services to ensure the facility's care and...