Order Manager

Digital Power Order Manager

Preferred: Nashville, TN

Position Summary

Schneider Electric is seeking a highly organized, customer-focused Digital Power Order Manager to support the successful execution of Digital Power orders throughout the order lifecycle.

This role serves as a critical liaison between customers, Sales, Order Services, Manufacturing Operations, Purchasing, and other internal stakeholders to ensure accurate order execution, timely communication, and an exceptional customer experience.

The Digital Power Order Manager functions primarily as an Order Coordinator, overseeing order fulfillment activities from order release through shipment, invoicing, and closeout.

This position requires strong communication, problem-solving, and organizational skills, with the ability to collaborate across multiple functions and manage competing priorities in a fast-paced environment.

This role is dedicated exclusively to Digital Power line items and serves as a key contributor to customer satisfaction, operational efficiency, and order execution performance.

Key Responsibilities

Order Coordination & Backlog Management


* Serve as the primary Order Coordinator for Digital Power orders.


* Manage the backlog for non-project-related orders, including hardware and third-party pass-through orders.


* Monitor order progress and coordinate activities to support on-time delivery and customer satisfaction.


* Coordinate order closeout activities within internal systems, SMS and ESPS.


* Maintain accurate order records and documentation throughout the order lifecycle.

Purchasing & Supplier Coordination


* Coordinate initial purchasing requests in our internal ESPS system, when required.


* Partner with Purchasing to facilitate procurement activities and provide required quotation documentation.


* Support supplier communications to ensure timely execution of order requirements.


* Maintain and update tracking information in SAP S/4HANA for direct vendor shipments.

Customer Service & Communication


* Serve as the primary point of contact for customer inquiries related to Digital Power orders.


* Provide timely and accurate order status updates to customers and internal stakeholders.


* Coordinate expedite requests and communicate progress, risks, and resolution plans.


* Build and maintain strong customer relationships while delivering a high level of service and responsiveness.

Schedule & Operations Coordination


* Update and maintain schedules within customer-facing systems.


* Coordinate with Manufacturing Operations, Purchasing, Sales, and Logistics teams to ensure alignment on delivery commitments.


* Proactively identify schedule risks and facilitate resolution of issues impacting order fulfillment.


* Drive cross-functional collaboration to support customer requirements and business objectives.

Post-Shipment & Financial Support


* Coordinate final invoicing activities ...