Senior Engineer I, Services Execution QA Lead

Job title - Senior Engineer I, Services Execution QA Lead

Exp 5-7 yrs
Bangalore (Hybrid)

Job Purpose

The Services Execution QA Lead is responsible for ensuring the quality, reliability, and business readiness of all solutions within the Services Execution domain.

The role owns the testing strategy, test execution governance, defect management, and release quality activities across Services xecution platforms like Salesforce/ServiceMax and related integrations.

The QA Lead ensures that the end to end Services Execution processes meet business, functional, performance, and integration requirements before deployment.

The role serves as the quality authority for the Services Execution squad and works closely with Product Owners, Business Process Owners, Application Analysts, Solution Leads, Developers, and Technical Leads

Key Responsibilities

Domain Quality Ownership


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+ Own end-to-end quality assurance for Services Execution capabilities.
+ Ensure quality across:
+ Work Order Management
+ Service Planning & Scheduling
+ Dispatching
+ Technician Mobility
+ Field Service Execution
+ Spare Parts Consumption
+ Time & Expense Capture
+ Service Reporting
+ Service Completion & Closure
+ Contract Fulfilment
+ Workforce Management
+ Act as the primary quality representative for the Services Execution squad.

Test Strategy & Planning


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+ Define testing approaches for new features, enhancements, and major releases.
+ Develop test plans and regression testing strategies.
+ Ensure test coverage aligns with business requirements and solution designs.
+ Maintain reusable test cases, test libraries, and testing standards.

Functional & Integration Testing


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+ Validate business processes across:
+ Service Execution platforms (bFS, ServiceMax, Salesforce)
+ ERP systems (SAP ECC / S4HANA)
+ Mobility solutions
+ Middleware and integration platforms
+ Reporting and analytics solutions
+ Verify end-to-end process continuity across systems.
+ Ensure upstream and downstream integrations behave as expected.
+ Validate data quality and transactional consistency.

Quality Assurance Execution


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+ Coordinate and execute:
+ Functional Testing
+ System Testing
+ Integration Testing
+ Regression Testing
+ User Acceptance Testing support
+ Review test results and identify quality risks.
+ Ensure complete traceability between requirements, test scenarios, and defects.

Defect Management


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+ Lead defect triage activities.
+ Classify defects by severity, business impact, and priority.
+ Partner with development teams to drive timely resolution.
+ Validate defect fixe...