Unity - Deployment Implementation Lead - CS Global Software

Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Unity Program is one of the most prominent programs of SHSCSand its mission is to create one global platform to host a harmonized,state-of-the-artcustomer service process, seamlessly integratedinour company's IT ecosystem.

Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope.

A global rollout across 70+ countries within thenextyears is also part of the program's mission, making it a truly strategic initiative for our company's success.

Your tasks and responsibilities:


* The key responsibility of this role is toestablishthe local deployment team across functional and business areas.

It is also vital to ensure effective staffing and resource monitoring throughout the deployment period.


* Supporting the local deployment ensuring business continuity and service business stability before, during and after implementation.


* Owning Project Management governance, executioncontroland adherence to program standards for the deployment.


* Owning overall business readiness and serviceoperations continuity.


* Being accountable for Project Management & Governance and for Quality & Compliance within the DeploymentImplementationTeamend-to-end deployment RACI.


* Being accountable for Data Privacy and governing the required privacy-related alignment across the deployment.


* Being accountable forOrganizational Change Management andCommunicationsacrossthe deployment.


* Defining businessobjectivesand business acceptance criteria for Cutover, Hypercare and transition to operations.


* Monitoring deployment progress, service performance and quality and triggering corrective actionswhererequired.


* Approving and releasing milestones from the business perspective, including readiness, data migration, go-live and Hypercare exit.


* Identifyingand managing business risks and service delivery risks; acting asescalationauthority for business-critical issues.


* Driving user adoption from a business ownership perspective and ensuring productivity realization.

Key outputs of the role:


* Business continuity and service stability strategy.


* Project governance and milestone status reporting.


* Quality and Data Privacy compliance evidence.


* OCM and communicationstrategyand execution plan.


* Approved business readiness and Go/No-Go decision inputs.


* Resource allocation and tracking.


* Business risk assessment and mitigation plan.


* Service performance monitoring and stabilization reports.


* Program communication approvals,defined es...