I2C Collection & Dispute Mgmt Sr Analyst

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

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We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
Professional

All Job Posting Locations:
Hamburg, Germany

Job Description:

DePuy Synthes is recruiting for a(n) I2C Collection & Dispute Mgmt Sr Analyst, located in Hamburg, Germany.

"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries.

This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion.

Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area.

The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance-in a J&J way-to our Operating Companies around the world.

ITC Collections & Dispute Management Sr Analyst - is responsible for end ‑ to ‑ end ownership of customer collections and dispute management activities within the Invoice ‑ to ‑ Cash (I2C) process, supporting Johnson & Johnson Global Services Finance.

This role supports high ‑ risk , high ‑ value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management



* Manage customer collections and open receivables through proactive follow ‑ ups , customer engagement, negotiation, and dispute resolution techniques



* Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)



* Monitor collection performance and KPIs against Service Level Agreements (SLAs)



* Perfo...