Customer Service Specialist

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Prague, Czechia

Job Description:

We are searching for the best talent for the role of Customer Service Specialist - Fixed Term.

Position: Customer Service Specialist (EDI/Order Management)

Reporting to: MedTech CS Supervisor

Location: Prague

Type: Fixed Term

Overall purpose of the role

We are looking for a Customer Service Specialist (EDI/Master Data/Order Management) whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region.

The CS Specialist, EDI has the following responsibilities:


* Analyzes, manages and develops a set of dematerialized data flows characterized by 3 distinct channels: GHX, Hospitalis and the JJCC portal.


* Is responsible for analyzing and correcting order anomalies so that they can be integrated and processed in the J&J ERP, within the agreed deadlines.


* Ensure that the product/customer information provided to the various service providers (GHX, Hospitalis) is updated to allow optimal integration of orders.


* Promoting the portal: J&J Customer Connect Portal to health professionals, face to face in order to increase the number of customers and connections to the tool.


* Provide advice, support and customer support.


* On this job, you will be able to learn, shape, and impact.

We are hiring for potential, and we develop for future career development in many areas within JnJ.

The responsibilities & the impact YOU will have:


* Guarantees good dispatch of orders arriving throughout the day to GHX to guarantee delivery on D+1 :


* Ensures that orders are sent to GHX regularly (checks every 20 orders)


* Ensures that all orders arriving before 5:30 p.m.

are sent to GHX Analyzes and corrects order anomalies throughout the day so that they are processed on time by the warehouse


* Corrections of D anomalies/Corrections of H anomalies


* Reports to employees and managers the types of recurring anomalies for the same client to allow corrective actions

Essential skills


* Fl...