Product Delivery Senior Associate- Payment Operations

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Cash Operations Transformation team, you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Your role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy and enabling the delivery of products in a stable and scalable way.

Job responsibilities


* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Coordinate with the Product Delivery Manager to drive end-to-end delivery-standardize impact assessments, identify and escalate blockers, and ensure resource alignment.


* Lead design-to-delivery and change-management of new services and enhancements, enforcing the firm's risk, control, compliance, and regulatory requirements.


* Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.


* Define and implement optimized operating models by mapping current processes, systems, and organizational structures, and pinpointing opportunities to improve customer experience, scalability, and resiliency.


* Develop strategic hypotheses and business cases, securing stakeholder buy-in for recommendations.


* Drive process and tool enhancements through proactive reengineering, increasing efficiency and resilience.


* Provide regular status updates to senior management and business stakeholders.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* Demonstrated knowledge of Payments and the payment life cycle


* Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools


* Strong colla...