Global Business Services (GBS) - Strategy - Senior Consultant

Our Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs, and other executive clients focused on captive and outsourced operations.

We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions.

Our mission is to help clients modernize functions within their GBS organizations, including Finance, HR, Technology, Procurement, and other back-office and core business functions.

We help organizations enhance financial and operational performance, manage risk, drive organizational change, and position corporate functions as strategic business partners.

GBS organizations are increasingly becoming the enterprise's nerve center for AI-enabled decision-making, resilience, and growth.

We help clients make that shift by modernizing operations through ERP enablement, intelligent automation, generative AI, predictive analytics, and agentic AI.

We are seeking a motivated and analytical Senior Consultant to join our GBS team.

The ideal candidate will demonstrate foundational skills in multifunctional GBS operations, operating model design, analytics, stakeholder management, and executive communication.

This individual should understand how technology, process design, talent, and change management come together to improve GBS service delivery.

An interest in how agentic AI and intelligent automation are reshaping operating models is essential.

In this role, you will support strategic transformation programs, help develop governance structures, implement new capabilities globally, and optimize business processes-including exploring effective human-AI operating models.

Recruiting for this role ends on 12/31/2026.

Work You'll Do

As a Senior Consultant, Global Business Services, you will support the strategy, design, and implementation of business and technology solutions that improve operational effectiveness, cost efficiency, service experience, and organizational agility- increasingly through the lens of AI-enabled operating models.

You will:


* Support the design and implementation of GBS operating models, governance frameworks, and service delivery models across enterprise functions.


* Analyze current-state processes, service delivery structures, organizational models, and enabling technologies to identify opportunities for improvement.


* Assist in developing future-state processes and operating models that incorporate ERP, workflow, automation, analytics, and artificial intelligence solutions.


* Support research and evaluation of generative AI, agentic AI, intelligent automation, and predictive analytics use cases across GBS functions.


* Help document hybrid human-AI workflows, including where work is best performed by people, automation, or AI agents and where human oversight or escalation is required.


* Contribute to AI and automation roadmaps that help clients move beyond point-solution pilots toward embedded and scalable...