Senior Accounts Receivable Analyst

Step into the future with us at Merz Therapeutics, where our family roots meet a bold new vision.

Together, we're embarking on a transformative journey, blending time-honored traditions with exciting new products.

As a private, family-owned company, we have the liberty and support to make decisions for ourselves, our customers and the patients we serve.

We pride ourselves on building an inclusive culture where there is room to celebrate individual growth with the ability to contribute to a common good as a collaborative team.

Our mission is grounded in a long-term view of making a difference for the common good, while growing together as a family.

If you're looking to immerse yourself in a passionate team rooted in community, connection and camaraderie, then we're looking for YOU! #IAmMerz Are you ready to galvanize a team around a culture of care, putting patients first to spark change? The Senior Accounts Receivable Analyst will provide administrative and operational support for the Therapeutics Accounts Receivable team to ensure accuracy and efficiency of duties.

This role also incudes being the subject matter expert for Order-to-Cash processes.

In addition to these primary operational tasks, the AR Analyst will support the AR customer master data process, collections, and the payment portal.

Success in this role includes the ability to partner cross-functionally with superior customer service across the Therapeutics organization including field sales and internal business partners.

Supports both US and Canadian Therapeutic Business.
Essential Duties and Responsibilities of this Job


* Collections
+ Analyze accounts that are past due.

Work with the customer on resolution of past due balances.

Resolution considers approaches that are beneficial to Merz, agreeable by the customer and adhere to Merz values and operating norms.

Has ownership of collections of AR, process credit card payments, call ins, and monitors phone lines.
+ Expertise in collections, cash application, deductions, disputes, and billing.


* Research
+ Research questions from customers and internal teams.

Research may include but is not limited to the following: customer payment discrepancies, payment portal errors, application of cash, customer contact information and credit worthiness of customers.
+ Ability to analyze aging trends and identify root causes of delinquency.


* Support Credit Card Reconciliation
+ Serve as payment portal resource for internal teams and customers.

Provide responses for payment portal support inquiries.

Work directly with the payment portal vendor to resolve issues.

Perform daily processes to ensure the Merz Payment Portal reflects accurate information.


* Customer Master Data Support
+ Create new customer account requests and customer account change requests in a timely manner.
+ Organization and the ability to communicate clearly with the sales team and custo...