Director, Implementations

Continue to Grow with GXO.

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

Your career matters to us because your passion and excitement will help keep our company moving forward.

As the Director, Implementations, you will provide strategic leadership for implementation and continuous improvement initiatives that support successful customer onboarding, operational excellence, and long-term business growth across GXO's logistics operations.

You will partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to translate business strategy into functional plans, drive complex implementations, champion Lean methodologies, and ensure operational effectiveness.

This role will lead high-performing teams, manage significant stakeholder relationships, and drive improvements that positively impact quality, compliance, financial performance, and customer satisfaction.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:


* Provide strategic direction for implementation and continuous improvement initiatives, translating business segment strategy into functional plans and ensuring successful execution


* Lead complex customer implementations and operational initiatives, ensuring deliverables meet client SLAs, company standards, budgets, schedules, and business objectives


* Partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to identify process and systemic gaps, develop solutions, and resolve complex implementation challenges


* Champion GXO Lean methodologies by driving continuous improvement initiatives, establishing quality standards for gap analysis, validating financial savings, and promoting Lean training and development across the organization


* Serve as a senior escalation point for internal and external stakeholders, leading resolution of complex issues and preparing customer-facing presentations and solution recommendations


* Build and lead high-performing implementation teams by attracting top talent, establishing performance expectations, developing employees, and creating a culture of accountability, collaboration, and continuous improvement

What you need to succeed at GXO:

At a minimum, you'll need:


* Bachelor's degree or equivalent related work or military experience


* 12-15 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations


* 10-12 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD


* Significant experien...