Clinical Implementation Specialist

Altera Digital Health
Clinical Implementation Specialist
Location: Singapore, Philippines or Australia

About Altera Digital Health
At Altera Digital Health, we are on a mission to make healthcare work better for clinicians, patients, and the organisations that serve them.

We partner with healthcare providers across the globe to deliver innovative digital solutions that support critical care delivery, including electronic patient records, clinical workflows, interoperability, and decision support systems.

Our technology sits at the heart of some of the most important healthcare environments in the world.

Our Professional Services team plays a key role in transforming technology into real-world outcomes.

We work closely with customers throughout the implementation journey, ensuring not only successful system go-lives, but meaningful and lasting improvements in how care is delivered.

About the Role
This is a customer-facing, delivery-focused clinical role that brings real-world clinical expertise into the design, implementation, and optimization of Altera solutions.

You will work closely with clinical and operational stakeholders to configure, implement, and optimise our platforms, ensuring successful adoption and alignment with customer needs.

This role is best suited to a seasoned healthcare professional with strong clinical-based hospital experience who is looking to transition into or expand within healthcare technology implementation.

You will be supported in developing product and implementation methodology expertise, while bringing valuable real-world clinical insight to customer engagements.

The role reports into regional Professional Services leadership and works closely with global delivery teams, including key stakeholders across Singapore, Philippines, and Australia.

Key Responsibilities

Implementation Delivery


* Deliver end-to-end implementation activities in line with Altera’s implementation methodology.


* Configure systems and support solution deployment across multiple clinical and operational domains.


* Plan and lead client discovery workshops, workflow reviews, and solution design discussions.


* Provide go-live and activation support as required.

Clinical Workflow & Consulting


* Apply strong clinical-based hospital experience to advise on workflow design and optimisation.


* Work with implementation teams to translate approved requirements into practical system configurations and solution designs.


* Facilitate multidisciplinary clinical discovery sessions to understand current-state workflows, pain points, risks, and desired outcomes.


* Translate clinical requirements into structured, traceable requirements for EMR and implementation teams.


* Support issue resolution and escalation during implementation phases.


* Set clear expectations with clients throughout the project lifecycle.

Stakeholder Engagement


* Act as a trusted advisor to clinical, operational, and tec...