Director of Post Closing

The Team: At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience.

They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department.

Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset.

Kind Lending is determined to provide the best service in the industry while also providing homebuyers a great selection of products to enhance their buying experience.

Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the fun in funding.

Position Summary: The Director of Post Closing owns every function that happens after a loan funds collateral, trailing documents, post-consummation Closing Disclosures (PCCD), investor loan delivery, and suspense resolution across a hybrid onshore/offshore operating model.

You will be accountable for the performance, quality, development, and culture of teams distributed across multiple post-closing disciplines.

You'll transition and mature work offshore without service interruptions, and hold vendor partners to measurable SLAs while protecting salability, minimizing repurchase and curtailment exposure, and delivering loans cleanly to agency and non-agency investors.

Location: In-person.

Corporate Office, Irvine, CA.

Key Responsibilities: Global & Site Leadership Lead a geographically distributed post-closing organization spanning U.S.

and offshore locations, across BPO, and hybrid staffing models.Design and execute the offshore operating model: which functions move, in what sequence, at what ratio, and with what onshore retained oversight.Own end-to-end transition management, process documentation, knowledge transfer, ramp-plans, certification and go-live criteria, and post-migration stabilization.Negotiate and manage vendor relationships: statements of work, pricing and FTE models, SLAs/KPIs, governance cadence, scorecards, remediation plans, and escalation paths.Establish a single quality standard across all sites, shared SOPs.Develop offshore leadership bench strength: coach site leads and team managers, create career paths, and manage attrition risk through succession planning and cross-training.Develop/Expand operational efficiencies within loan suspense, loan delivery, collateral, PCCD, trailing docs, and PC help desk (automation enhancements, etc.) Collateral Oversee custody and movement of collateral files: note handling, endorsements, allonges, assignments, bailee letters, shipping, and custodian delivery and certification.Manage document custodian relationships (agency and private) and resolve certification exceptions on the front end of delivery, not at the suspense stage.Drive lost note affidavit prevention, chain-of-custody controls, and collateral exception aging to near zero.

Trailing Documents Direct the pursuit, receipt, ...