Associate Vice President Client Success

SkillPath is hiring an Associate Vice President of Client Success to protect and grow the revenue we have already earned.

This leader owns retention across our subscription and learning-platform book and grows the existing client base through expansion, cross-sell, and upsell across the full SkillPath catalog.

The role builds our client success practice from the ground up, starting with one direct report and an assigned subscription book.

Retention comes first.

SkillPath keeps too few of the clients it has already won, and no single leader owns that number today.

This role does.

The Associate Vice President owns gross revenue retention, net revenue retention, renewal performance, and churn reduction on the subscription and learning-platform book, measured on billed-and-collected revenue.

The Associate Vice President grows existing accounts through subscription attachment, learning-platform adoption, and custom content, and coordinates with Sales on any growth into accounts a representative already holds.

This role also owns holding all departments accountable for executing the Client Success Pathway that has been rolled out.

This person will work with each department to evaluate how the Pathway is performing and adjust as necessary to achieve optimal results and collaboration across the organization.

Core Responsibilities Revenue ownership and client outcomes Own net revenue retention, gross revenue retention, renewal performance, and churn reduction on the subscription and learning-platform book, measured on billed-and-collected revenue.

Build the renewal process end to end: a save-rate metric, a renewal-outcome record in Salesforce, and a health score built on seat activation, usage, and executive-sponsor coverage.

Grow revenue within existing accounts through cross-sell and upsell aligned with client needs and demonstrated value, inside the defined territory framework.

Increase adoption, satisfaction, and client lifetime value across the book, and turn strong accounts into references and long-term partners.

Retention risk, analytics, and forecasting Identify at-risk clients early and run cross-functional save plans before risk becomes churn, using seat activation and usage as the leading signals.

Build reliable renewal and expansion forecasting and give leadership clear visibility into client health, renewal pipeline, expansion signals, and material risk.

Work with IT and the Salesforce administrator to stand up the dashboards and outcome fields the function runs on, which do not exist today.

Define and track the operating metrics for adoption, health, renewals, expansion, and save rate, and report them to leadership on a set schedule.

Establish a consistent way to measure and show client value and return, so clients and internal teams understand the impact of the partnership.

Practice build and team leadership Build the client success practice from a small base.

This role starts with one direct report and an assigned subscription book and ...