IT Helpdesk Technician

TITLE: IT Helpdesk Technician

LOCATION: El Paso

TRAVEL: Minimal/As needed

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions.  This purpose defines who we are and extends to relationships with our clients, our people, and our communities.

We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges.

Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges.

In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results.  We reach across disciplines and borders to serve our global organization.  We provide a roadmap focusing on people, our work, and continuous improvement.  We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.  We are the backbone of TPG. 

About the Role

We are seeking a highly organized and detail-oriented IT Helpdesk Technician to join our team.

As an IT Helpdesk Technician, you will be responsible for managing tickets, providing resolutions, and keeping the knowledge base up to date.

What You’ll Do

You will work closely with the IT staff and management, other workers/staff or stakeholders as applicable to provide technical support for onsite and remote end users.

Responsibilities include, but are not limited to:


* Perform onsite assistance for software\hardware troubleshooting, upgrade, installation, and configuration


* Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks


* Update SOPs as needed and add knowledgebase entries


* Escalate and communicate reported issues to System Administrators and Engineers as needed


* Provide a brief IT orientation to new staff as necessary


* Manage user accounts in Microsoft Active Directory/Azure AD


* Manage user mailboxes in Microsoft Exchange Online


* Coordinate IT equipment provisioning, shipping, and retrieval


* IT asset tracking and management for the contract


* Perform other duties as assigned

Minimum Qualifications & Skills


* High School diploma is required; Bachelor’s degree in Information Technology or similar field is preferred


* 1-3 Years of technical helpdesk experience is required


* At least one entry level technical certification such as CompTIA A+, Network+, Security+ or Microsoft MCP required.

Two or more certifications preferred


* Experience providing software, hardware, network, and computer...