Field Application Engineer Level 2

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Wixom, MI.

Hybrid position with ability and willingness to travel in the USA and internationally (35-50%)

What's the role?

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems.

This support is provided in a variety of ways, including product demonstrations, formal and custom training classes, telephone and on-site support, programming and measurement services.

This important consultative role requires professional conduct and customer orientation at all times.

Sound Interesting?

Here's what you'll do:


* Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network in matters relating to advanced applications and systems.


* Facilitate the flow and accuracy of technical information to the field sales force.


* Maintain a focus on advanced applications and new ZEISS technology.


* Support the introduction of new products into the North American Market.


* Provide technical training programs to the field sales personnel and IM dealer network.


* Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.


* Provide technical after-sales support for customers to help insure successful use of ZEISS systems.


* Provide customer training as needed to supplement the Applications Engineering staff.


* Provide support for all Carl Zeiss Industrial Metrology systems


* Respond to all customer related software/applications support questions.


* Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.


* Aid with software & system testing in support of product development.


* File accurate software performance reports.


* Provide technical after-sales support for customers to help ensure successful use of our system.



* Provide applications expertise for necessary project-related activities



* Respond to customer requests for quotation which typically includes anal...