Services Sales Engineer

Services Sales Engineer

Location: Belgrade

About the Position

We are looking for a highly motivated Services Sales Engineer to join our growing Services organization in Serbia.

In this role, you will be responsible for developing and expanding our Services business through proactive customer engagement, opportunity identification, solution development, and commercial management of our services portfolio.

You will work closely with customers, service operations teams, planners, field engineers, and management to transform customer needs into valuable and profitable service solutions.

This position is ideal for a commercially driven professional who enjoys building long-term customer relationships, identifying business opportunities, and helping customers improve the reliability, efficiency, and lifecycle performance of their assets.

Success in this role requires a strong customer focus, a proactive mindset, and the ability to develop opportunities from initial customer discussions through to successful order acquisition.

Job Description

Demand Creation & Customer Engagement

• Develop and maintain strong relationships with existing and new customers

• Increase customer engagement through regular customer visits and business reviews

• Identify customer needs, operational challenges, and business opportunities

• Conduct installed-base reviews and service portfolio discussions

• Promote Schneider Electric Services value propositions and service offerings

• Build and execute customer engagement and growth plans

Opportunity Management

• Identify, qualify, and develop new service opportunities

• Build and maintain a healthy and sustainable sales pipeline

• Drive opportunities through all stages of the sales process

• Develop account plans and customer growth strategies

• Maintain pipeline visibility and sales forecasting discipline through CRM tool

Solution Development & Offer Management

• Collaborate with service teams to develop customer-focused solutions

• Coordinate offer development activities with technical and operational stakeholders

• Support service scope definition, costing, and commercial proposal development

• Participate in commercial negotiations and proposal presentations

• Ensure solutions are aligned with customer needs and business profitability objectives

Order Acquisition & Business Growth

• Achieve order intake and revenue objectives

• Present and negotiate commercial offers and service agreements

• Convert opportunities into profitable business

• Drive contract renewals, service agreements, and modernization opportunities

• Identify cross-selling and up-selling opportunities across the customer base

Customer Success & Business Expansion

• Support smooth handover from sales to operations

• Contribute to customer satisfaction and retention initiatives

• Build long-term partnerships with customers

• Generate repeat business and contract renewals...