Senior Field Service Engineer

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Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Description -

Elekta produces state-of-the-art high-tech medical equipment including medical Linear Accelerators for the treatment of cancer and the Gamma Knife, the Gold Standard for the treatment of neurological disorders

using ionizing radiation, and Treatment Planning Systems.

 

These technologies encompass many aspects of engineering, from high-power RF systems, electronics, mechanical systems, vacuum systems, control systems, software and networking environments.

 

The Senior Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements.  This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations.  It also warrants the undivided support of projects, programs, and policies established by the company.

 

Responsibilities -

 


* Independently perform complex troubleshooting and repairs on the designated modality with a 100% success rate of diagnosing the problem while working within the escalation procedure.


* Perform installations, calibrations, and preventative maintenance on their designated modality and two secondary modalities.


* Able to mentor Field Service Engineers in primary and secondary modalities.


* Able to train and sign off specific tasks for unqualified engineers.


* Assist in local project management.


* Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances.

The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.


* Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.


* Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.


* Assist Dealers/End Users by troubleshooting equipment via the telephone.


* Identify/evaluate products and bring up to current manufacturing specifications.


* Prepare repair estimates and statements.

Complete all paperwork associated with product logs and shipment.


* Instruct customers and staff in proper use of the equipment.


* Assist Sales/Customer Service with technical advice.


* Perform training seminars at home location and in the field when required.


* Keep up to date with the latest products.


* Submit timely an...