Retail Store Manager

Store - HADLEY, MA

Store Managers are expected to spend the vast majority of their time on managerial work.

This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget.

Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities


* Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results


* Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's


* Lead the execution of our customer brand promises.


* Implement and lead the shrink and safety programs to deliver goals


* Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.


* Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development


* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others


* Serve as Manager on Duty (MOD)


* Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Other duties as assigned

Minimum Type of experience the job requires


* 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.


* 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements


* Ability to remain standing for long periods of time


* Ability to move throughout the store


* Regular bending, lifting, carrying, reaching and stretching


* Some lifting of heavy items and accessing high shelves by ladder or similar equipment


* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment


* Public retail store setting supervising Team Members and taking ca...