Customer Care Representative

Create your legacy with us! For over 100 years, the Overhead Door™ brand has led the industry.

We are seeking a motivated and detail-oriented professional to provide excellent service to our customers.

Be a part of our team!


* Customer Engagement: Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person


* 2-4 years prior experience required, industry experience preferred.


* High School Diploma or equivalent required.



* Customer Engagement: Able to Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person


* 2-4 years prior experience required, industry experience preferred.


* High School Diploma or equivalent required.

You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.


* Reviews and determines final disposition of returns and allowances and labor claim requests.


* Quotes prices for special doors and coordinates special product orders with plant personnel.


* Maintains relationships with source plants and vendors for accurate pricing and applications.


* Supports on-boarding of new customers.


* Understanding of Returns and Allowances.

You will represent our commitment to excellence by ensuring every interaction begins on a positive, professional note.


* Reviews and determines final disposition of returns and allowances and labor claim requests.


* Quotes prices for special doors and coordinates special product orders with plant personnel.


* Maintains relationships with source plants and vendors for accurate pricing and applications.


* Supports on-boarding of new customers.


* Understanding of Returns and Allowances.