Cloud Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS117, P3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Analyze AWS and Azure cloud environments to support provisioning, operations, lifecycle management, and performance monitoring across enterprise platforms.

- Evaluate cloud systems for alignment with enterprise architecture and governance standards, partnering with Cloud Engineers and Architects to support system suitability assessments and modernization efforts.

- Support operational analysis across cloud platforms, including monitoring trends, incident data, and reliability metrics to identify improvement opportunities.

- Develop reports and dashboards to provide visibility into cloud performance, availability, cost, and consumption metrics, supporting data-driven decision making.

- Assist in coordinating testing activities related to production deployments, ensuring readiness and alignment with operational and governance requirements.

- Support integration of cloud services into ITSM/ITOM processes, including incident, change, and service management reporting.

- Contribute to disaster recovery (DR) planning and testing by tracking readiness, documenting outcomes, and supporting continuity of operations across cloud and hybrid environments.

- Analyze cloud cost and usage trends, identifying optimization opportunities and supporting budget and FinOps-related reporting activities.

- Track and report on SLA performance, supporting continuous service improvement initiatives across cloud and platform services.

- Collaborate with cross-functional teams to document processes, maintain governance artifacts, and ensure compliance with enterprise policies and standards.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Systems, Business, Data Analytics, Engineering, or a related field (or equivalent experience).

- 4+ years of experience in business process analysis, cloud analysis, IT operations analysis, or related roles.

- Demonstrated experience analyzing cloud environments (AWS and/or Azure), including performance, availability, and operational metrics.

- Experience developing reports, dashboards, and data visualizations using tools such as Excel, Power BI, Tableau, or similar.

- Proven ability to analyze cloud cost and consumption data and provide actionable insights for optimization.

- Experience supporting ITSM/ITOM processes, including incident, change, and service performance reporting.

- Familiarity with enterprise architecture and governance frameworks and ability to support documentation and compliance tracking.

- Experience analyzing system performance, monitoring data, and incident trends to support operational improvements.

- Experience supporting disaster recovery planning, testing documentation, and continuity tracking.

- Ability to develop and maintain process documentation, reports, and governance artifacts.

Preferred Skills and Qualifications:...