Operations Manager

Position Summary The Operations Manager Middle Tennessee is responsible for overseeing day-to-day operational performance across assigned customer service and distribution locations throughout the Middle Tennessee area.

This role ensures locations consistently execute company standards related to customer service, inventory, labor, safety, order accuracy, and overall operational performance.

Reporting to the Director of Operations, the Operations Manager works closely with Location Managers and partners with Sales, Transportation, Finance, Procurement, and other departments to ensure customer needs are met while maintaining efficient and consistent operations.

This is a hands-on leadership role responsible for supporting and developing location leadership, identifying and resolving operational issues, driving accountability, and implementing the processes and standards established by the Director of Operations.

The Operations Manager serves as the connection between location-level execution and broader operational strategy.

What You Will Be Doing Regional Operations Leadership Oversee operational performance across assigned Middle Tennessee locations.Ensure locations consistently execute established company processes, procedures, and operating standards.Maintain regular presence at assigned locations to understand operational needs, support leadership, and identify opportunities for improvement.Work with Location Managers to address day-to-day operational challenges and remove barriers to performance.Implement operational initiatives and process improvements established by the Director of Operations.Support seasonal and demand planning to ensure locations are prepared for changes in customer activity, inventory needs, and staffing requirements.Identify recurring operational issues and escalate broader or systemic concerns to the Director of Operations.

Customer Experience Ensure locations consistently deliver a professional, responsive, and reliable customer experience.Monitor order accuracy, customer complaints, service issues, and other indicators of customer experience.Partner with Location Managers, Sales, and Customer Service teams to resolve operational issues affecting customers.Reinforce front-of-house customer service expectations across assigned locations.Help resolve escalated customer issues when operational support is required.

Operational Performance Monitor location performance using key operational metrics, including: Order accuracyInventory accuracy and healthLabor efficiency and staffingPricing accuracyCustomer service performanceSafety performance Review performance regularly with Location Managers and establish clear action plans when improvement is needed.Identify root causes of recurring operational issues and implement sustainable corrective actions.Hold location leadership accountable for established performance expectations.Provide the Director of Operations with regular updates on performance, risks, trends, and impro...