RMA Specialist

RMA Processing: · Manage and process all customer product return requests in accordance with company guidelines and warranty terms.

Must be familiar with restocking/reconditioning charges.

· Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation.

Ensure all supporting materials meet company standards.

· Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process · Addresses customer discrepancies and concerns regarding returns.

· Knowledge of freight claims.

· Supports training and inquiries for RMA team.

Inventory/Financial Management: · Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products.

· Approves freight invoices related to RMAs per company guidelines.

· Enter specific data in excel spreadsheet to track for management reporting.

· Investigate short payments and customer balances.

· Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.

· Oversee the audit documents required by the bank and BDO Seidman