Referral Coordinator

Tennessee Voices Inc.

is Tennessee's collaborative leader in mental health and family well-being.

Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability.

Our model works because it's whole-family, trauma-informed, and community-driven.

By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: This role combines customer service, intake coordination, and administrative support for behavioral health services.

Responsibilities include assisting clients and families, managing referrals, scheduling appointments, maintaining records, verifying insurance, and coordinating care and resources.

The position also supports office operations, program compliance, reporting, and Behavioral Health Safety Net services.

Essential Duties & Responsibilities: Provides information, referrals, advocacy, and support to inquirers who contact the agency via telephone, email, or internet.

Completes intake and documents contacts in Qualifacts Point of Entry database.

Ensures callers are linked to resources and information necessary to address needs either directly or through referral to TNV programs.

Disseminates resources and other informational documents to inquirers.

Gathers pertinent documents (IEPs; Release of Information, Permanency Plans, reports) as may be required for service delivery.

Distributes, maintains monthly satisfaction surveys and survey monkey questionnaire, and runs monthly and quarterly reporting on surveys.

Coordinates with staff and assists with scheduling service visits and collecting payment for services as applicable.

Assist with gathering information and processing the release of medical records.

Ensure proper front desk coverage, answering phone calls and greeting guests.

Responsible for implementing and assuring building maintenance/needs are met.

Oversees and assures timely and accurate ordering of supplies.

Work closely with the Clinical Director, VP of Programs and Clinical Providers to accomplish program goals and objectives.

Knowledge of the service area and of TNV clinical resources for youth, families, and adults.

Facilitate each client's progress through the complete intake process, referral to program engagement.

Assist with gathering all information for Behavioral Health Safety Net (BHSN) and enter into EHR as well as State Portal to manage BSHN admissions.

Assist with monthly care coordination for those enrolled in BHSN Program for the purpose of linking to clinically indicated services or to benefits that would provide an alternative payer source for services.

Services can be: Completing related documentation to identify the needs of the individual.

Monitoring and follow-up activities for care Monitoring progress toward treatment plan and engagement in services ...