Territory Supervisor

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


* Serves as the primary, local point of contact for independent (non-branded) accounts, building trust and rapport as the "face" of the assigned operations region


* Builds and maintains strong, long-term relationships through regular, proactive site visits and communication to ensure customer satisfaction and retention


* Acts as a customer advocate, providing a quick and effective personal response to resolve service issues, answer questions, and manage escalations


* Utilizes company data (e.g., customer engagement center reports, zero volume service requests, cancellation data) to proactively engage at-risk customers and identify win-back opportunities


* Conducts periodic account reviews to confirm service satisfaction, discuss needs, and reinforce the value proposition


* Gathers and reports on competitor activity, pricing, and strategies to provide timely market intelligence to management


* Works collaboratively with Transportation Supervisors and routing operations to ensure efficient, reliable, and timely service for all customers in the territory


* Coordinates with local operations and sales to support the container service/refurbishment program, ensuring equipment meets customer needs and company standards


* Documents service issues, competitor intelligence, equipment needs, and account updates in company systems to ensure clear communication and follow-through


* Reviews Service Record Reports for accuracy and to identify potential service discrepancies or opportunities for customer engagement


* Collaborates with the General Manager, Office Manager, and other operational staff to ensure smooth, customer-centric operations


* Identifies and secures new, organic business opportunities that arise from an established market presence and strong local relationships


* Collaborates with Account Executives by identifying and qualifying opportunistic growth with existing customers or through leads generated from field-level intelligence


* Represents the company professionally in the field to strengthen brand presence and identify potential leads


* Other duties as assigned

Minimum Qualifications:


* High School Diploma or equivalent required


* 3+ years of experience in a customer-facing role such as account management, customer success, field service, or a route-based business focused on retention

Preferred Qualifications:


* Proven expertise in customer retention, account management, and relationship building


* Demonstrated ability to act as a customer advocate and problem-solver in a fast-paced field environment


* Excellent communication, interpersonal, and rapport-building skills


* Strong organizational and time-management abilities


* Understanding of routing, logistics...