MEN'S - Client Services Manager

Job Title: Client Services Manager SUMMARY OF POSITION: This individual works to oversee the administration of the 24/7 services provided to the Men's Shelter residents- ensuring a safe and healing environment.

They provide leadership, support and guidance to staff and residents of the Men's Shelter while both training and supervising the Resident Assistant (RA) team.

Supervisory Duties: Oversees volunteers, program resident deskmen and staff RA's DUTIES & RESPONSIBILITIES: Key Result Area #1: LEADERSHIP Be a champion, protecting UGM culture, ensuring mission, vision, and core values are promoted and embraced throughout your department.

Provide leadership and management oversight, support and accountability for RA team, implementing operations strategy, structure, and processes.

Ensure department have an annual strategic plan that aligns with UGM's overarching Strategic plan and the objectives are being achieved throughout the year.

Communicate effectively with Men's Mission Director regarding all critical issues/activities.

Ensure development/training of staff is occurring, including the development and completion of training check list on all new department hires.

Help in facilitation and coordination of the Men's Rescue Program.

Oversee and maintain the weekly RV Community Meeting schedule for leaders; lead these meetings as needed.

Oversee the management and maintenance of the WAYPOINT database for the Men's Shelter.

Complete reports and surveys on resident population for entities requiring statistics; compile and maintain daily and monthly statistical reports.

Assist the Medical Clinic Coordinator with calls and adhere to the medical needs of residents in his/her absence.

Key Result Area #2: SUPERVISION OF RA STAFF Hold team members accountable to timeclock, work ethic, budget, emails, spiritual growth.

Conduct monthly one on ones and annual evaluations with direct reports and ensure all leaders are utilizing monthly 1 on 1, tri-semester evaluation, with a deeper annual review as well.

Clarify and clearly define roles/responsibilities/expectations with staff, ensuring that each team member has a current playbook.

Ability and willingness to press into hard and developing conversations, promoting feedback rich culture Promote and ensure staff's teachability and healthy teamwork Reviews and ensures team supports, values, and consistently observes Team norms Promote and encourage staff and personal development/growth Ensure volunteers are valued/utilized throughout department.

Prepare and maintain weekly RA schedules including the rotating weekly schedule of ON-CALL Leader.

Key Result Area #3: HOUSE MANAGEMENT/ADMINISTRATION Complete, maintain and update administrative tasks and assorted computer tasks (i.e.

database updates, class rosters, stats).

Oversee Next Step resident move-in and move-out process.

Oversee drug and alcohol screening of residents by RA staff.

Serve as Men's Misson liaison regarding both probation and parole; report and m...