DePuy Synthes Analyst, Order Management

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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Analyst, Order Management

The Customer Service Analyst position is responsible for providing superior customer service to internal stakeholders and external customers, in a professional, timely and self-directed manner.

The key activities include order creation, inquiry management and supporting customer and stakeholder relationships.

You will follow procedures and guidelines in support of your day-to-day duties.

Strong collaboration, adaptability and time-management skills are critical for this role.

Key Responsibilities

This role has direct interaction with our customers - and -stakeholders -.

All interactions with our customers are to be handled in a professional, helpful, and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements.

Daily activities include:



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+ Process and respond to incoming interactions, order requests and inquiries from customers across multiple channels (e-mail, voice, chat or any other channel used) in compliance to department Standard Operating Procedures (SOP), Work instruction...