Lead Architect - ServiceNow

Join a winning and world-class culture where you can progress in your career and create a positive influence.

Come join this diverse, high performing team committed to pioneering innovations.

As a Lead Architect at JPMorganChase within Infrastructure Platforms Digital Workflows Product Line, you own the architecture for a defined area of the ServiceNow platform and guide teams toward designs that are secure, resilient, operable, and outcomes-driven.

You partner with product, engineering, platform, and control stakeholders to define target-state architecture, enable delivery through hands-on technical leadership, and ensure solutions meet firm standards for risk, performance, and reliability.

You foster an inclusive environment where diverse perspectives improve decisions, execution, and long-term platform health.

Job responsibilities


* Lead ServiceNow platform and solution architecture for strategic initiatives from discovery through delivery, adoption, and continuous improvement.


* Define target-state architectures, reference designs, and reusable patterns across workflow, data model, CMDB alignment, identity/access, and environment strategy.


* Drive architecture governance by facilitating design reviews, documenting decisions and trade-offs (e.g., ADRs), and aligning stakeholders to standards.


* Partner with engineering teams to translate non-functional requirements into implementable designs for availability, performance, scalability, security, and observability.


* Own the integration strategy between ServiceNow and upstream/downstream systems using APIs, events, and middleware patterns that are supportable at scale.


* Identify architectural risks and constraints early, and propose pragmatic mitigation plans and phased roadmaps that balance speed with control.


* Collaborate with product, operations, and control partners to manage dependencies, align priorities, and deliver measurable business outcomes.


* Mentor engineers and architects through design coaching, implementation guidance, and constructive review to raise the technical bar across teams.


* Champion automation, reusability, and engineering excellence to reduce manual effort and improve reliability across the ServiceNow delivery lifecycle.


* Optimize platform performance and operability by guiding instrumentation, logging/monitoring strategies, capacity planning, and incident learnings into design updates.


* Leverage enterprise-authorized AI capabilities within the work environment to accelerate architecture discovery and decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.

Required qualifications, capabilities, and skills


* Formal training or certification on infrastructure architecture concepts and 5+ years applied experience


* Deep knowledge of ServiceNow architecture and core concepts, including data model design, workflows/flows, security roles, and performance considerati...