Manager, Customer Development

Manager, Customer Development

Job Description

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:

Business Development & Growth


* Develop and implement account strategies to achieve sales, market share, and profitability targets.


* Identify growth opportunities within existing customers and new business channels.


* Drive volume, value, and category growth through effective customer development plans.


* Monitor business performance and recommend corrective actions to close gaps against targets.

Key Account Management


* Build and maintain strong relationships with key decision-makers within assigned customers.


* Lead annual business planning, Joint Business Plans (JBP), and commercial negotiations.


* Manage trading terms, promotional investments, rebates, and customer profitability.


* Ensure successful execution of customer agreements and commercial commitments.

Trade & Category Development


* Collaborate with Marketing, Category Management, and Supply Chain teams to develop customer-specific growth plans.


* Drive promotional planning, new product launches, and assortment optimization.

Forecasting & Performance Management


* Prepare accurate sales forecasts and demand plans.


* Track sales performance, customer KPIs, and budget utilization.


* Analyze sales data and customer performance to develop actionable recommendations.


* Provide regular business updates and performance reviews to management.

Cross-Functional Collaboration


* Work closely with Marketing, Finance, Supply Chain, Customer Service, and Operations teams.


* Ensure alignment between customer requirements and internal business objectives.


* Resolve operational issues affecting customer service levels and business performance.

Financial Management


* Manage trade investment budgets effectively to maximize ROI.


* Monitor customer profitability and rebate programs.


* Ensure compliance with company financial and commercial policies.

Key Performance Indicators (KPIs)


* Net Sales Growth


* Market Share Growth


* Customer Profitability


* Trade Investment ROI


* Distribution Expansion


* New Product Introduction (NPI)


* Forecast Accuracy


*


* Analyze market trends, shopper insights, and competitor activities to identify opportunities.


* Improve product distribution, visibility, and shelf presence across channels.

About Us

Huggies®.

Kotex®.

Poise®.

Depend®.

You already...