Family Care Coordinator (Rural Areas-Alpine Texas)

COMPANY OVERVIEW: The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States.

We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing teamexciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include: Free membership to any of our YWCA locationsIndoor heated pools open year-round for water aerobics Two locations offering lap swimming (East and Central) Access to weight rooms and cardio equipment at all locations Fitness classes including Yoga, Pilates, Aquacise, and Zumba Join a team committed to strengthening our community while supporting your personal and professional growth.

Katharine White Harvey Branch - 313 Bartlett Dr.

El Paso, TX.

79912 Shirley Leavell Branch - 10712 Sam Snead Dr.

El Paso, TX.

79935 Joyce Jaynes Branch - 1600 Brown St.

El Paso, TX.

79902 Escobar Branch -10712 Sam Snead Dr.

El Paso, TX.

79935 JOB SUMMARY: Under general supervision provides comprehensive customer service to all families needing Child Care Scholarships.

Conducts eligibility for the states childcare subsidy program for those residing in any of the service delivery area of Workforce Solutions Borderplex area.

This position is grant funded.

Continuation of position is contingent upon the availability of grant funds.

Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position.

Employee must comply with and follow YWCAs attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.

Obtains and verifies required documentation to calculate income and determine clients eligibility.

Assess and documents TWIST, CCS Database, and other platforms.

Determine eligibility for each family requesting service within the service delivery area.

Reviews eligibility of client for continuation of services.

Calculates, documents, and communicates the assigned parent share of cost to parent and provider.

Assures high quality customer service to parents and providers.

Resolve customer service issues.

If necessary, seek assistance from Parent Services Lead, Parent Services Supervisor, Associate Administrator, or Administrator.

Screens parent forms for CCS eligibility and completes automated records pertaining to the waitlist as appropriate.

Performs case maintenance including changes and corrections to case files as well as routine office duties.

Updates case file data and tracking logs in the automated system.

Assures that all client and provider information, data and files are kept confidential and secure.

Counsels clients on their rights and responsibilities assuring that all clients understand, and complete documents related to Parent Fees and Absence Policies.

Provides consumer education on childcare choices to applicants and clients,...