Mainframe Technology Support Lead

Are you passionate about solving complex technology challenges at scale? At JPMorganChase, we offer you the opportunity to lead critical infrastructure operations that power some of the world's most important financial services - and to grow your career alongside some of the brightest minds in the industry.

As a Technology Support Lead at JPMorganChase as part of our Mainframe and Mid-Range Compute Site Reliability and Engineering team, you will apply your depth of knowledge and expertise across all aspects of infrastructure support and the software development lifecycle.

You'll partner continuously with stakeholders to stay focused on common goals, driving stability, availability, and innovation across a globally distributed environment.

We embrace a culture of experimentation and constantly strive for improvement and learning - you'll work in a collaborative, trusting, thought-provoking environment that encourages diversity of thought and creative solutions in the best interests of our customers, globally.

Job responsibilities


* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Execute policies and procedures that ensure operational stability and availability across a 24x7 production environment


* Monitor production environments for anomalies, address issues, and drive the evolution and utilization of standard observability tools


* Escalate and communicate issues and solutions to business and technology stakeholders, actively participating from incident resolution through service restoration


* Lead incident, problem, and change management in support of full-stack technology systems, applications, and infrastructure


* Host and facilitate bridge calls, communicating effectively with large groups of individuals across all levels of the organization


* Administer and troubleshoot Mainframe-related components, ensuring continuous operational health and performance


* Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.


* Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills


* Formal training or certification on technology support concepts and 5+ years applied experience


* 8+ years of experience operating and managing IBM z-Series environments


* Demonstrated leadership of operational and site reliability engineering teams in a 24x7 support environment, including all aspects of people management


* Strong understanding of infrastructure architecture includin...