Operations Supervisor

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility.

Located steps from Disneyland® Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California's premier destinations.

With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine.

Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County.

We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $30.00 - $30.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

The Operations Supervisor is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.

Job Responsibilities:


* Assist each department to work efficiently while ensuring brand standards are being met.


* Assist staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.


* Assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.


* Assist department managers to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time.


* Assist department managers to implement company and franchise programs.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.


* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfactio...